Privacy Policy

Last updated: May 5th, 2026

This Privacy Policy explains how Creation Systems Ltd (“Creation,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information.

This Privacy Policy applies to the website at creation.systems and to personal information we collect in connection with inquiries, prospective client conversations, invoices, client administration, and related business activities.

1. About Creation

Creation Systems Ltd is a Canadian company based in Ontario.

Creation provides strategy, design, prototyping, development, and related consulting services.

Contact: inquiries@creation.systems
Business address: 2-33 Jenet Ave, Toronto, ON, Canada, M6H 1R5

2. Personal information we collect

The personal information we collect depends on how you interact with us.

Information you provide to us

We may collect personal information when you contact us, inquire about services, discuss a potential project, become a client, or communicate with us by email or other channels.

This may include:

name;
email address;
phone number;
job title;
company or organization name;
business address;
project information;
inquiry details;
correspondence with Creation;
billing or invoice-related information;
any other information you choose to provide.

Website and technical information

When you visit the website, our hosting provider or related service providers may collect limited technical information, such as:

IP address;
browser type;
device information;
pages visited;
date and time of access;
referring website or source;
general usage, security, and diagnostic information.

This information is used to operate, secure, maintain, and improve the website.

Creation does not currently process payments directly through this website.

If you pay an invoice through Wise or another third-party payment provider, that provider may process payment-related information according to its own terms and privacy policy.

Creation may receive and maintain information needed to administer invoices, payments, cancellations, refunds, disputes, and business records. This may include payer name, billing contact information, invoice status, transaction status, payment amount, currency, payment date, refund status, and related invoice or payment correspondence.

Creation does not collect or store full payment card details through this website.

3. How we use personal information

We may use personal information to:

respond to inquiries;
communicate with prospective clients, clients, suppliers, and business contacts;
assess whether Creation may be a fit for a potential engagement;
prepare proposals, estimates, invoices, and related business records;
provide and administer consulting, strategy, design, prototyping, development, and related services;
administer service delivery, scheduling, project communications, client responsibilities, cancellations, rescheduling, and related engagement administration;
manage client relationships;
process, confirm, and administer invoices, payments, cancellations, refunds, and related payment records;
operate, maintain, secure, and improve the website;
keep appropriate business, tax, accounting, and legal records;
comply with legal, regulatory, accounting, security, and contractual obligations;
protect Creation, our clients, and others from fraud, misuse, or unlawful activity.

By providing personal information to Creation, you consent to our collection, use, and disclosure of that information as described in this Privacy Policy or as otherwise explained at the time of collection.

In some cases, your consent may be implied by your actions, such as when you contact us with an inquiry, provide information for a project discussion, or ask us to communicate with you.

You may withdraw consent where permitted by law, subject to legal, contractual, business, or technical restrictions. If you withdraw consent, we may not be able to respond to your inquiry, continue a business relationship, or provide services.

We do not sell personal information.

We may share personal information where reasonably necessary with:

service providers that support our website, email, hosting, cloud storage, business operations, invoicing, payment administration, security, or communications;
professional advisors, such as lawyers, accountants, bookkeepers, insurers, or consultants;
payment providers, including Wise or other providers used to process invoice payments;
clients, collaborators, contractors, or suppliers where necessary for a project or business relationship;
government, regulatory, law enforcement, or legal authorities where required or permitted by law;
another organization in connection with a potential or completed business transaction, such as a merger, financing, restructuring, or sale of business assets.

When we use service providers, they may process information in Canada or other jurisdictions. Personal information may therefore be subject to the laws of those jurisdictions.

6. Client and project information

Prospective clients and clients may provide business, technical, strategic, operational, or project-related information during inquiries or engagements.

Some of that information may include personal information. We use this information to assess, plan, administer, and perform the relevant work.

Confidentiality obligations for client work are normally governed by the applicable written agreement between Creation and the client, such as a proposal, statement of work, master services agreement, confidentiality agreement, or other written terms.

Please do not send highly sensitive information to Creation unless it is necessary and appropriate for the relevant discussion or engagement.

7. Cookies and analytics

The website may use basic technologies that are necessary for operation, security, performance, hosting, or diagnostics.

At present, the website is intended to operate as a simple informational website. It does not include an embedded checkout, account system, or online client portal.

If we use analytics or similar tools, they may collect limited information about website usage to help us understand and improve the website. Where required, we will provide appropriate notice or update this Privacy Policy.

You can control cookies through your browser settings. Blocking some cookies or similar technologies may affect how certain websites function.

8. Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, or as required or permitted by law.

Retention periods may depend on the type of information and the reason it was collected. For example, we may retain business correspondence, inquiries, proposals, invoices, payment records, cancellation or refund records, project records, and client records for legal, accounting, tax, recordkeeping, dispute-resolution, and business administration purposes.

When personal information is no longer required, we will delete, anonymize, or securely retain it in accordance with applicable obligations and reasonable business practices.

9. Safeguards

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, use, disclosure, loss, or alteration.

No method of transmission or storage is perfectly secure. We cannot guarantee absolute security, but we take reasonable steps appropriate to the nature of the information we handle.

10. Access and correction

You may request access to personal information we hold about you, or ask us to correct inaccurate or incomplete information, subject to applicable legal limits.

To make a request, contact us at:

inquiries@creation.systems

We may need to verify your identity before responding.

11. International storage and processing

Some of our service providers may store or process personal information outside Canada.

When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction where it is stored or processed.

12. Third-party websites and services

The website may link to third-party websites or services, including payment providers such as Wise.

This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices, security, content, or policies of third parties.

You should review the privacy policies and terms of any third-party service you use.

13. Children

Creation’s website and services are intended for business and professional audiences.

We do not knowingly collect personal information from children.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of the website or continued communication with Creation after changes are posted means the updated Privacy Policy applies.

15. Contact

Questions, requests, or concerns about this Privacy Policy may be sent to:

Creation Systems Ltd
Email: inquiries@creation.systems
Address: 2-33 Jenet Ave, Toronto, ON, Canada, M6H 1R5